Allow users to directly submit bug reports to the tracker

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Allow users to directly submit bug reports to the tracker

積丹尼 Dan Jacobson
I recommend allowing users to directly submit bugs to the bug tracker.

Thus bug reports wouldn't be intermixed with questions and discussions.

In fact the is how all other software project do it.

Else if a bug report is not detected amongst the questions here, the
user will feel that submitting further bug reports is useless.

Also the user cannot tell if the person in charge of spotting bugs and
entering them into the tracker has
1) Seen the bug report, and decided it was not worthy of being entered
into the tracker, or
2) Missed seeing the bug report, amongst all the other
discussions/questions here.

Sure, you can have two trackers, one for staff only, but at least the
user will still see their issue will have a number assigned and will be
marked "open", and not just be forgotten with the other chit chat.
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Re: Allow users to directly submit bug reports to the tracker

Simon Slavin-3


On 7 Jul 2017, at 3:49pm, 積丹尼 Dan Jacobson <[hidden email]> wrote:

> I recommend allowing users to directly submit bugs to the bug tracker.

This list is the bug tracker.  Users can directly submit bugs here.

> In fact the is how all other software project do it.

Really ?  Every single other software project ?  You checked them all ?

> their issue will have a number assigned and will be
> marked "open", and not just be forgotten with the other chit chat.

I’ve never seen a SQLite bug forgotten.  Every single genuine bug has been fixed.  Sometimes by attention to the particular issue, sometimes because an independent change to SQLite fixed the bug.

Fewer than half of the things submitted to this list as bugs are actually bugs.  Users often don’t know SQL SQLite well enough to know whether something is

a) a bug
b) a bug in a previous version of SQLite which has already been fixed
c) less then optimal functioning
d) a bug in their own code
e) caused by application setup on their computer (libraries, OS, permissions)
f) caused by data on their own computer (code page, text file actually a Word document, database encrypted, unexpected unicode, unexpected quote character)
g) working as expected but the SQLite documentation is wrong
h) working as expected

This list serves as a good filter to prevent a bug tracker from being flooded with things that aren’t bugs.

Simon.
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Re: Allow users to directly submit bug reports to the tracker

Stephen Chrzanowski
In reply to this post by 積丹尼 Dan Jacobson
On the other side of the coin of that, I find it rather nice that I have
one place to see when "bugs" are found, and discussed.  Then my having to
go to yet another page to track a discussion becomes a bit of a pain.

You could argue that I could just setup the tracker to notify me of when
changes are made, or new tracker items are added, however, I argue that I
don't need to have yet another 'thing' email me when a change is made.  As
a new user, its just another 'thing' I'd have to provide my information to
if I want to submit a new report.  The tracker could be setup to allow for
anonymous reports, but, then you're asking for trouble from bots.

Then there's the whole multiple trackers thing, one for internal and one
external.  Its extra work to have the development team take information
from the public forum to the private forum and then maintain that.  Its
another thing for them monitor and maintain.


On Fri, Jul 7, 2017 at 10:49 AM, 積丹尼 Dan Jacobson <[hidden email]>
wrote:

> I recommend allowing users to directly submit bugs to the bug tracker.
>
> Thus bug reports wouldn't be intermixed with questions and discussions.
>
> In fact the is how all other software project do it.
>
> Else if a bug report is not detected amongst the questions here, the
> user will feel that submitting further bug reports is useless.
>
> Also the user cannot tell if the person in charge of spotting bugs and
> entering them into the tracker has
> 1) Seen the bug report, and decided it was not worthy of being entered
> into the tracker, or
> 2) Missed seeing the bug report, amongst all the other
> discussions/questions here.
>
> Sure, you can have two trackers, one for staff only, but at least the
> user will still see their issue will have a number assigned and will be
> marked "open", and not just be forgotten with the other chit chat.
> _______________________________________________
> sqlite-users mailing list
> [hidden email]
> http://mailinglists.sqlite.org/cgi-bin/mailman/listinfo/sqlite-users
>
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Re: Allow users to directly submit bug reports to the tracker

Richard Hipp-3
In reply to this post by 積丹尼 Dan Jacobson
On 7/7/17, 積丹尼 Dan Jacobson <[hidden email]> wrote:
> I recommend allowing users to directly submit bugs to the bug tracker.
>

Been there, done that.  It did not work well.  I spent way too much
time deleting tickets that should have never been entered in the first
place.  The current system is working much better, thank you.

--
D. Richard Hipp
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